Return & Exchange Policy

Return and Exchange Policy

At ENVOKE, we are dedicated to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, our exchange and refund policy outlines how we can assist you.

1. Eligibility for Exchange

In order for the goods to be eligible for exchange, please make sure that:

• Timeframe: You can request an exchange within 24 hrs. after receiving your order.

• Condition of Products: Items must be unused, in their original packaging, and in resalable condition to qualify for an exchange.

We reserve the right to refuse returns or exchanges of any item that does not meet the above return conditions at our sole discretion.

2. Processing Exchange

• Once we receive your returned item, we will process the exchange within 5 business days.

• If the requested item is unavailable, we will offer you a refund instead.

3. Exceptions

Exchanges may not be permitted for:

• Opened or used items, unless they are defective.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us right away. We will arrange for a replacement or full refund at no extra cost to you.

5. Changes to the Exchange Policy

We may update this exchange policy as needed. Changes will be posted on our website, and your continued use of our services signifies your acceptance of those changes.

6. Contact Us

For any questions or assistance regarding exchanges, please reach out to us:

• 0322-1132732

• contact@envoke.store